Shipping & Returns

Shipping Information

Processing Time: Orders are processed within 1-2 business days. You'll receive a confirmation email with tracking information once your order ships.

Delivery Time: Standard delivery typically takes 3-7 business days within the UK. International shipping times vary by location.

Shipping Costs: Shipping rates are calculated at checkout based on your location and order size. We offer free shipping on orders over £50 within the UK.

Returns & Exchanges

Return Policy: We accept returns within 30 days of delivery for unopened products in their original packaging. Due to hygiene reasons, we cannot accept returns on opened skincare products unless they are defective.

How to Return: Contact us at info@moonlightessence.co.uk initiate a return. We'll provide you with return instructions and a return authorization number.

Refunds: Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.

Exchanges: If you'd like to exchange a product, please contact us and we'll be happy to help you find the perfect replacement.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery with photos. We'll arrange for a replacement or full refund at no cost to you.